Shipping Policy

Last updated: 2026-03-27

Thank you for shopping with GleamHome! We are committed to delivering your order accurately, efficiently, and in excellent condition. Please review our shipping policy below for detailed information about how we handle the fulfillment and delivery of your purchases.

Processing Time

All orders placed on trygleamhome.com are processed within 1–3 business days after payment confirmation. Business days are Monday through Friday, excluding federal holidays.

Please note the following regarding processing times:

• Orders placed after 2:00 PM EST will begin processing the next business day.
• Orders placed on weekends or holidays will begin processing on the next available business day.
• During peak seasons, promotional events, or product launches, processing times may be extended by an additional 1–2 business days. We will notify you via email if any significant delays are expected.
• Custom or made-to-order items may require additional processing time, which will be clearly noted on the product page.

You will receive an email confirmation once your order has been placed and a second notification when your order has shipped.

Shipping Methods and Costs

GleamHome offers several shipping options to meet your needs. Shipping costs are calculated at checkout based on the weight and dimensions of your order, your shipping destination, and the shipping method selected.

Available Shipping Options

• Standard Shipping: 5–8 business days after processing
• Expedited Shipping: 3–5 business days after processing
• Express Shipping: 1–3 business days after processing

Free Shipping

GleamHome offers free standard shipping on all domestic orders over $75.00. This offer applies automatically at checkout and cannot be combined with other shipping promotions unless otherwise stated.

Shipping Cost Estimates

• Standard Shipping: $4.99–$7.99
• Expedited Shipping: $12.99–$18.99
• Express Shipping: $22.99–$34.99

Exact shipping costs will be displayed at checkout before you complete your purchase. Shipping rates are subject to change without prior notice.

Domestic Shipping

GleamHome ships to all 50 United States, including Alaska, Hawaii, and U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands, and American Samoa).

Please be aware of the following for domestic shipments:

• Shipments to Alaska, Hawaii, and U.S. territories may require additional transit time beyond the standard estimates listed above.
• Additional surcharges may apply for remote or hard-to-reach addresses, oversized items, or shipments to U.S. territories.
• We currently do not ship to P.O. Boxes for expedited or express shipping methods. Standard shipping to P.O. Boxes is available for select items.
• Delivery times are estimates provided by our shipping carriers and are not guaranteed. Delays may occur due to weather, carrier issues, or other circumstances beyond our control.

GleamHome partners with trusted carriers including USPS, UPS, and FedEx to ensure reliable domestic delivery. The carrier selected for your order will depend on your location, the shipping method chosen, and the size and weight of your package.

International Shipping

GleamHome is proud to offer international shipping to select countries worldwide. International shipping availability and rates are determined at checkout based on your destination.

International Shipping Details

• Estimated delivery time: 10–25 business days, depending on the destination country and customs processing.
• Shipping costs: Calculated at checkout based on package weight, dimensions, and destination.
• International orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the sole responsibility of the recipient and are not included in the product price or shipping cost displayed at checkout.
• GleamHome has no control over customs delays or additional charges assessed by your country's customs authority.

Countries We Ship To

We currently ship internationally to Canada, the United Kingdom, Australia, Germany, France, Japan, South Korea, and many other countries. To confirm whether we ship to your location, simply enter your address at checkout. If your country is not available, please contact us at support@trygleamhome.com and we will do our best to accommodate your request.

International Returns

Please note that return shipping costs for international orders are the responsibility of the customer unless the item arrived damaged or defective. Please refer to our Return Policy for full details.

Order Tracking

GleamHome provides tracking information for every order. Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package in real time.

Here are some helpful tips regarding tracking:

• Tracking information may take 24–48 hours to update after you receive your shipping confirmation email. This is normal and does not indicate a problem with your order.
• You can track your order at any time by visiting the carrier's website and entering your tracking number, or by logging into your GleamHome account on trygleamhome.com.
• If your tracking information has not updated for more than 7 business days, please contact our support team so we can investigate the status of your shipment.
• For international orders, tracking may be limited once the package leaves the origin country and enters the destination country's postal system.

If you did not receive a shipping confirmation email, please check your spam or junk folder. If you still cannot locate it, reach out to us at support@trygleamhome.com with your order number and we will provide your tracking details promptly.

Lost, Stolen, or Damaged Packages

GleamHome takes great care in packaging and shipping your orders. However, we understand that issues can occasionally arise during transit. Here is how we handle these situations:

Lost Packages

If your tracking information shows that your package was delivered but you have not received it, we recommend the following steps:

1. Check around your delivery area, including porches, garages, side doors, and with neighbors.
2. Contact your local post office or shipping carrier to inquire about the delivery.
3. Wait 48 hours, as packages are sometimes marked as delivered before they actually arrive.
4. If you still have not received your package after 48 hours, contact GleamHome at support@trygleamhome.com with your order number and tracking details. We will open an investigation with the carrier and work to resolve the issue.

If a package is confirmed lost by the carrier, GleamHome will, at our discretion, issue a replacement shipment or a full refund for the order.

Packages with No Tracking Updates

If your tracking number shows no movement for more than 10 business days (domestic) or 20 business days (international), please contact us immediately so we can file a claim with the shipping carrier on your behalf.

Damaged Packages

If your order arrives damaged or with items broken during transit, please contact us within 7 days of delivery at support@trygleamhome.com. To help us resolve the issue quickly, please include:

• Your order number
• A description of the damage
• Photographs of the damaged item(s) and packaging

We will arrange for a replacement or refund as quickly as possible once the damage has been verified.

Address Accuracy

It is the customer's responsibility to ensure that the shipping address provided at checkout is complete and accurate. GleamHome is not responsible for orders that are delayed, returned, or lost due to incorrect or incomplete shipping information.

Please double-check the following before submitting your order:

• Full name of the recipient
• Street address, including apartment, suite, or unit number
• City, state, and ZIP or postal code
• Country (for international orders)
• Phone number (required by some carriers for delivery)

Address Changes After Order Placement

If you need to update your shipping address after placing your order, please contact us at support@trygleamhome.com as soon as possible. We will do our best to accommodate address changes, but we cannot guarantee modifications once an order has entered the processing or shipping stage.

Undeliverable Packages

If a package is returned to GleamHome due to an incorrect address, refused delivery, or failure to claim the package, we will contact you to arrange reshipment. The customer will be responsible for any additional shipping charges incurred for reshipment. If you do not wish to have the order reshipped, a refund will be issued minus the original shipping cost.

Additional Information

Order Modifications and Cancellations

If you need to modify or cancel your order, please contact us at support@trygleamhome.com within 2 hours of placing your order. Once an order has been processed or shipped, we are unable to make changes or cancellations. In that case, you may initiate a return once the order has been delivered.

Split Shipments

In some cases, items in your order may ship from different fulfillment locations and arrive in separate packages on different dates. If this occurs, you will receive individual tracking numbers for each shipment. All items will be delivered within the estimated delivery window.

Shipping Delays

While GleamHome strives to deliver every order within the estimated timeframe, delays may occasionally occur due to:

• Severe weather conditions or natural disasters
• Carrier service disruptions or high volume periods
• Customs processing delays for international shipments
• Incorrect or incomplete shipping addresses

GleamHome is not liable for shipping delays caused by circumstances beyond our control. We appreciate your patience and understanding in these situations.

Contact Information

If you have any questions, concerns, or issues related to shipping, our customer support team is here to help. Please do not hesitate to reach out to us:

• Email: support@trygleamhome.com
• Website: trygleamhome.com

Our support team is available Monday through Friday, 9:00 AM – 6:00 PM EST. We aim to respond to all inquiries within 24–48 business hours.

At GleamHome, your satisfaction is our top priority. We are dedicated to ensuring that your shopping experience — from browsing to delivery — is seamless and enjoyable. Thank you for choosing GleamHome!