Refund Policy

Last updated: 2026-03-19

At GleamHome, your satisfaction is at the heart of everything we do. We stand behind the quality of every product we sell, and we want you to love your purchase. If for any reason you're not completely happy, our hassle-free refund policy is here to make things right.

Our Promise: We believe your home should bring you joy. If a GleamHome product doesn't meet your expectations, we'll work with you to find the best solution — whether that's a refund, exchange, or replacement. No stress, no hassle.

90-Day Return Window

We offer a generous 90-day return window from the date your order is delivered. That gives you plenty of time to try out your purchase, see how it fits into your space, and decide if it's the right match for your home.

• The 90-day window begins on the date of delivery, not the date of purchase.
• To be eligible for a return, your request must be initiated within this 90-day period.
• Orders placed during promotional events or holiday sales follow the same 90-day return policy.
• If the 90-day window has passed, unfortunately we are unable to offer a refund or exchange. However, please reach out to us — we're always happy to help where we can.

Condition of Returns

To ensure a smooth return experience, please make sure your items meet the following conditions:

• Unused or gently tried: Items should be in new or like-new condition. We understand you may need to open and inspect your product, and that's perfectly fine.
• Original packaging: Whenever possible, please return items in their original packaging, including all accessories, manuals, and protective materials.
• Tags and labels intact: Any tags, labels, or seals that came with the product should remain attached and unaltered.
• Clean and undamaged: Items should be free of stains, odors, scratches, or damage caused by use.
• Complete sets: If your purchase included multiple components or pieces, all items in the set must be returned together.

We understand that life happens. If your item doesn't perfectly meet these conditions, please still reach out to our team. We review returns on a case-by-case basis and will always do our best to find a fair solution.

Refund Process

We've designed our refund process to be as simple and transparent as possible. Here's how it works:

1. Initiate your return: Contact our support team at support@trygleamhome.com with your order number, the item(s) you'd like to return, and the reason for your return. We'll respond within one business day.
2. Receive your return authorization: Once your return is approved, we'll send you a Return Merchandise Authorization (RMA) number along with detailed return shipping instructions.
3. Ship your item back: Pack your item securely and ship it to the address provided. We recommend using a trackable shipping method so you can monitor your return in transit.
4. Inspection and processing: Once we receive your return, our team will inspect the item within 3–5 business days. We'll notify you by email once the inspection is complete.
5. Refund issued: Approved refunds are processed to your original payment method within 5–7 business days after inspection. Please note that your bank or credit card provider may take an additional 5–10 business days to post the refund to your account.

Important Refund Details

• Refunds are issued in the original currency of the transaction.
• Original shipping charges are non-refundable unless the return is due to a GleamHome error or a defective product.
• Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.
• You will receive email confirmations at each stage of the refund process so you're never left wondering.

Non-Refundable Items

While we strive to accept returns on as many products as possible, certain items are excluded from our refund policy for hygiene, safety, or customization reasons:

• Personalized or custom-made items: Products that have been monogrammed, engraved, or customized to your specifications.
• Final sale items: Products clearly marked as "Final Sale" or "Non-Returnable" at the time of purchase.
• Gift cards: GleamHome gift cards are non-refundable and cannot be redeemed for cash.
• Intimate or hygiene-sensitive products: Items such as bedding inserts, pillow protectors, or any product where the hygiene seal has been broken, unless they arrived defective.
• Bundled promotional items: Free gifts or bonus items received as part of a promotion must be returned along with the qualifying purchase to receive a full refund.

If you're unsure whether your item qualifies for a return, don't hesitate to ask. Our team at support@trygleamhome.com is always happy to clarify before you make your purchase or initiate a return.

Exchanges

Changed your mind about a color, size, or style? We're happy to help you find the perfect fit for your home.

How Exchanges Work

1. Contact us: Email support@trygleamhome.com with your order number and let us know which item you'd like to exchange and what you'd prefer instead.
2. Check availability: Our team will confirm that your desired replacement item is in stock and provide you with next steps.
3. Return the original item: Ship the original item back to us following the same return instructions outlined above.
4. Receive your new item: Once we receive and inspect your returned item, we'll ship out your replacement right away. We'll send you a new tracking number so you can follow its journey to your door.

Exchange Pricing

• If the replacement item is the same price, no additional charge applies.
• If the replacement item is higher in price, we'll charge the difference to your original payment method.
• If the replacement item is lower in price, we'll refund the difference to your original payment method.

Need it fast? If you need your replacement item urgently, we recommend placing a new order for the desired item right away and returning the original for a full refund. This way, you won't have to wait for the return to be processed before receiving your new product.

Damaged or Defective Items

We take great care in packaging and shipping every GleamHome order, but we know that accidents can happen during transit. If your item arrives damaged, defective, or incorrect, we sincerely apologize and will make it right immediately.

What to Do If Your Item Arrives Damaged

1. Document the damage: Please take clear photos of the damaged item, the packaging, and any visible shipping damage. This helps us resolve your claim quickly and improve our packaging for future orders.
2. Contact us within 7 days: Email support@trygleamhome.com within 7 days of delivery with your order number, a description of the issue, and the photos you've taken.
3. We'll take care of the rest: Our team will review your claim promptly and offer you a full refund, free replacement, or exchange — whichever you prefer.

Our Commitment for Damaged and Defective Items

• No return shipping costs: If your item arrived damaged, defective, or incorrect, GleamHome will cover all return shipping costs.
• Expedited replacements: We prioritize shipping replacement items so you receive your correct product as quickly as possible.
• No restocking fees: You will never be charged a restocking fee for returning a damaged or defective item.
• Keep the item: In some cases, depending on the nature of the damage and the product, we may issue a refund or send a replacement without requiring you to return the original item.

Your trust means everything to us. We want every GleamHome experience to be a positive one, and we'll go above and beyond to make sure you're taken care of.

Contact Us

Our friendly customer support team is here to help with any questions about returns, refunds, exchanges, or anything else. We pride ourselves on fast, thoughtful responses because you deserve to feel supported every step of the way.

• Email: support@trygleamhome.com
• Website: trygleamhome.com
• Response Time: We aim to respond to all inquiries within 1 business day, Monday through Friday.

When reaching out, please include your order number and a brief description of your concern so we can assist you as efficiently as possible.

Thank you for choosing GleamHome. We're honored to be part of making your home a place you love. Your happiness is our priority, and we're always here to help — before, during, and after your purchase.