Privacy Policy

Last updated: 2026-03-27

Welcome to GleamHome. Your privacy is critically important to us. This Privacy Policy explains how GleamHome ("we," "us," or "our"), operating at trygleamhome.com, collects, uses, discloses, and safeguards your information when you visit our website, make a purchase, or interact with our services. By accessing or using our website, you agree to the terms outlined in this Privacy Policy. If you do not agree with the terms of this policy, please do not access the site.

1. Information We Collect

GleamHome collects information in several ways to provide and improve our services to you. The types of information we may collect include:

1.1 Personal Information You Provide

When you interact with our website, create an account, place an order, subscribe to our newsletter, or contact our support team, we may collect the following personal information:

• Identity Information: First name, last name, and username
• Contact Information: Email address, phone number, billing address, and shipping address
• Financial Information: Payment card details, billing address, and transaction history (note: full payment card numbers are processed by our secure third-party payment processors and are not stored on our servers)
• Account Information: Username, password, purchase history, wishlists, and account preferences
• Communication Information: Any messages, reviews, feedback, or correspondence you send to us

1.2 Information Collected Automatically

When you visit trygleamhome.com, we automatically collect certain information about your device and your usage of our website, including:

• Device Information: IP address, browser type and version, operating system, device type, screen resolution, and unique device identifiers
• Usage Data: Pages visited, time spent on pages, click patterns, referring URLs, exit pages, and navigation paths through our site
• Location Data: General geographic location based on your IP address
• Log Data: Server logs that record your interactions with our website, including access times, error logs, and request details

1.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms, if you interact with our social media accounts or use social login features
• Analytics providers and advertising partners
• Payment processors and fraud prevention services
• Shipping and fulfillment partners
• Public databases and data aggregators

2. How We Use Your Information

GleamHome uses the information we collect for various purposes, all aimed at providing you with the best possible shopping experience. We use your information to:

2.1 Fulfill Orders and Provide Services

• Process and fulfill your orders, including shipping, delivery, and returns
• Manage your account and provide customer support
• Send transactional communications such as order confirmations, shipping updates, and receipts
• Process payments and prevent fraudulent transactions

2.2 Improve and Personalize Your Experience

• Personalize your shopping experience by displaying products and content tailored to your interests
• Analyze website usage patterns to improve our website design, functionality, and product offerings
• Conduct research and analysis to better understand our customers' needs and preferences
• Test new features and optimize our website performance

2.3 Marketing and Communications

• Send promotional emails, newsletters, and special offers about GleamHome products and services (with your consent where required by law)
• Display targeted advertisements on our website and on third-party platforms
• Administer contests, promotions, surveys, or other site features
• Provide you with product recommendations based on your browsing and purchase history

2.4 Legal and Security Purposes

• Comply with applicable laws, regulations, and legal processes
• Protect the rights, property, and safety of GleamHome, our customers, and the public
• Detect, prevent, and address fraud, security breaches, and technical issues
• Enforce our Terms of Service and other agreements

3. Cookies and Tracking Technologies

GleamHome uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. By using our website, you consent to our use of cookies in accordance with this policy.

3.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.

3.2 Types of Cookies We Use

• Essential Cookies: These cookies are strictly necessary for the operation of our website. They enable core functionality such as shopping cart management, account authentication, and security features. Without these cookies, our website cannot function properly.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often and whether users encounter error messages. This data helps us improve the performance and usability of our site.
• Functionality Cookies: These cookies allow our website to remember choices you make, such as your language preference, region, or display settings, to provide a more personalized experience.
• Advertising and Targeting Cookies: These cookies are used to deliver advertisements that are relevant to you and your interests. They also help us measure the effectiveness of our advertising campaigns and limit the number of times you see a particular ad.

3.3 Managing Your Cookie Preferences

You can manage your cookie preferences through your browser settings. Most web browsers allow you to control cookies through their settings, including the ability to:

• View what cookies are stored on your device and delete them individually or in bulk
• Block third-party cookies
• Block cookies from specific websites
• Block all cookies from being set
• Delete all cookies when you close your browser

Please note that disabling or deleting certain cookies may affect the functionality of our website and your ability to access certain features, including placing orders.

3.4 Other Tracking Technologies

In addition to cookies, we may use web beacons (also known as pixel tags or clear GIFs), local storage, and similar technologies to track user activity, measure the effectiveness of our marketing campaigns, and gather demographic information about our user base.

4. Third-Party Services

GleamHome works with trusted third-party service providers to operate our business and deliver our services to you. These third parties may have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your information.

4.1 Categories of Third-Party Service Providers

• Payment Processors: We use secure third-party payment processors to handle credit card and other payment transactions. These processors adhere to PCI-DSS standards to ensure the secure handling of your payment information.
• Shipping and Fulfillment Partners: We share your shipping information with logistics and delivery companies to fulfill and deliver your orders.
• Analytics Providers: We use services such as Google Analytics to analyze website traffic and user behavior. These providers may collect information about your use of our website through cookies and similar technologies.
• Email and Marketing Platforms: We use third-party platforms to send marketing emails, manage our mailing lists, and run advertising campaigns.
• Customer Support Tools: We use third-party software to manage customer inquiries and provide support services.
• Cloud Hosting and Infrastructure: Our website and data are hosted on secure third-party cloud infrastructure providers.
• Fraud Prevention Services: We use third-party tools to detect and prevent fraudulent transactions and protect our customers.

4.2 Third-Party Links

Our website may contain links to third-party websites, products, or services that are not owned or controlled by GleamHome. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit before providing any personal information.

4.3 Social Media Features

Our website may include social media features, such as share buttons or embedded content from platforms like Facebook, Instagram, Pinterest, and Twitter. These features may collect your IP address, track which pages you visit on our site, and set cookies to enable the feature to function properly. Your interactions with these features are governed by the privacy policies of the respective social media platforms.

5. Data Security

GleamHome takes the security of your personal information seriously. We implement a variety of technical, administrative, and physical security measures designed to protect your personal data from unauthorized access, use, alteration, and disclosure.

5.1 Security Measures We Employ

• Encryption: All data transmitted between your browser and our website is encrypted using Secure Socket Layer (SSL) and Transport Layer Security (TLS) protocols.
• Secure Payment Processing: Payment information is processed through PCI-DSS compliant third-party processors. We do not store complete credit card numbers on our servers.
• Access Controls: Access to personal information is restricted to authorized GleamHome employees, contractors, and agents who need the information to perform their job duties. All personnel with access are subject to strict confidentiality obligations.
• Regular Security Audits: We conduct regular security assessments and vulnerability testing to identify and address potential threats.
• Data Minimization: We collect and retain only the personal information that is necessary for the purposes described in this policy.
• Incident Response: We maintain an incident response plan to address potential data breaches promptly and effectively, including notification procedures in compliance with applicable laws.

5.2 Your Responsibility

While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is completely secure. We encourage you to take steps to protect your personal information, including choosing a strong password for your GleamHome account, not sharing your login credentials with others, and logging out of your account after each session.

5.3 Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When your information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies and applicable law.

6. Children's Privacy

GleamHome is committed to protecting the privacy of children. Our website and services are not intended for individuals under the age of 16 (or the applicable age of consent in your jurisdiction). We do not knowingly collect, use, or disclose personal information from children under 16.

If you are a parent or guardian and believe that your child has provided personal information to GleamHome without your consent, please contact us immediately at support@trygleamhome.com. If we become aware that we have inadvertently collected personal information from a child under the age of 16, we will take prompt steps to delete such information from our records.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. GleamHome is committed to honoring your privacy rights and complying with applicable data protection laws.

7.1 Rights Under the General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), the United Kingdom, or Switzerland, you have the following rights under the GDPR and related data protection laws:

• Right of Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
• Right to Erasure ("Right to Be Forgotten"): You have the right to request that we delete your personal data, subject to certain legal exceptions.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain circumstances.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
• Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority in your country of residence if you believe that our processing of your personal data violates applicable data protection laws.

Legal Bases for Processing (GDPR): GleamHome processes your personal data on the following legal bases:

• Performance of a Contract: Processing necessary to fulfill our contractual obligations to you, such as processing orders and delivering products.
• Consent: Processing based on your explicit consent, such as sending marketing communications.
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services, preventing fraud, and ensuring website security, provided these interests do not override your fundamental rights and freedoms.
• Legal Obligation: Processing necessary to comply with applicable laws and regulations.

International Data Transfers: If you are located in the EEA, UK, or Switzerland, your personal data may be transferred to and processed in countries outside your jurisdiction, including the United States. When we transfer personal data internationally, we implement appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission, to ensure your data is protected in accordance with applicable data protection laws.

7.2 Rights Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)

If you are a California resident, you have the following rights under the CCPA and CPRA:

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which the information was collected, the business or commercial purpose for collecting or selling the information, and the categories of third parties with whom we share the information.
• Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain legal exceptions.
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising purposes. GleamHome does not sell your personal information in the traditional sense. However, certain uses of cookies and tracking technologies for targeted advertising may constitute "sharing" under the CCPA/CPRA. You may opt out of such sharing by adjusting your cookie preferences on our website.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit the use and disclosure of your sensitive personal information to purposes necessary to provide the services you requested.
• Right to Non-Discrimination: GleamHome will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, provide you with a different level or quality of goods or services, or suggest that you will receive a different price or quality of goods or services because you exercised your privacy rights.

Categories of Personal Information Collected: In the preceding 12 months, GleamHome may have collected the following categories of personal information as defined by the CCPA:

• Identifiers (name, email address, postal address, phone number, IP address)
• Personal information categories listed in the California Customer Records statute (name, address, phone number, payment information)
• Commercial information (purchase history, products or services purchased or considered)
• Internet or other electronic network activity information (browsing history, search history, interaction with our website)
• Geolocation data (general location based on IP address)
• Inferences drawn from the above categories to create a profile about you

How to Exercise Your Rights: To exercise any of the rights described above, whether under the GDPR, CCPA/CPRA, or other applicable laws, please contact us using the methods described in the Contact Information section below. We may need to verify your identity before processing your request. We will respond to your request within the timeframe required by applicable law (generally 30 days for GDPR requests and 45 days for CCPA/CPRA requests). You may also designate an authorized agent to make a request on your behalf.

8. Changes to This Privacy Policy

GleamHome reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes to this policy, we will take the following steps:

• Update the "Last updated" date at the top of this page.
• Post the revised Privacy Policy on our website at trygleamhome.com.
• For material changes that significantly affect how we handle your personal information, we will provide prominent notice on our website or send you a direct notification via email prior to the changes taking effect.

We encourage you to review this Privacy Policy periodically to stay informed about how GleamHome is protecting your information. Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

9. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal information, or GleamHome's privacy practices, please do not hesitate to contact us:

• Email: support@trygleamhome.com
• Website: trygleamhome.com

When contacting us regarding a privacy-related request, please provide sufficient information to allow us to verify your identity and clearly describe your request. We are committed to addressing your concerns promptly and will respond within the timeframes required by applicable law.

For GDPR-related inquiries, you may also contact our data protection team at support@trygleamhome.com with the subject line "GDPR Request." If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection supervisory authority.

For CCPA/CPRA-related inquiries, California residents may contact us at support@trygleamhome.com with the subject line "CCPA Request" or call our support line to submit a verifiable consumer request.

GleamHome is committed to transparency and to protecting your privacy. We believe that your personal information belongs to you, and we are dedicated to handling it responsibly and in accordance with applicable laws and regulations. Thank you for trusting GleamHome with your information and for being a valued customer.