Privacy Policy

Last updated: 2026-03-19

Welcome to GleamHome. Your privacy is critically important to us. This Privacy Policy explains how GleamHome ("we," "us," or "our"), operating at trygleamhome.com, collects, uses, discloses, and safeguards your information when you visit our website, place an order, or interact with our services. Please read this policy carefully. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.

1. Information We Collect

GleamHome collects information to provide you with the best possible shopping experience. The types of information we collect include:

1.1 Personal Information You Provide

When you create an account, place an order, subscribe to our newsletter, participate in promotions, or contact our support team, we may collect the following:

• Identity Information: Full name, username, and date of birth
• Contact Information: Email address, phone number, billing address, and shipping address
• Financial Information: Payment card details, billing information, and transaction history (note: full payment card numbers are processed by our secure third-party payment processors and are not stored on our servers)
• Account Information: Login credentials, account preferences, and purchase history
• Communication Information: Messages you send to our customer support team, product reviews, and survey responses

1.2 Information Collected Automatically

When you visit trygleamhome.com, we automatically collect certain information about your device and browsing activity, including:

• Device Information: IP address, browser type and version, operating system, device type, and unique device identifiers
• Usage Data: Pages viewed, links clicked, time spent on pages, referring URLs, and browsing patterns
• Location Data: General geographic location derived from your IP address
• Log Data: Server logs that record your interactions with our website, including access times, error logs, and request details

1.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms, if you interact with our accounts or use social login features
• Analytics providers and advertising partners
• Payment processors and fraud prevention services
• Shipping and fulfillment partners
• Publicly available databases and data aggregators

2. How We Use Your Information

GleamHome uses the information we collect for the following purposes:

2.1 Order Fulfillment and Service Delivery

• Processing and fulfilling your orders, including shipping, delivery, and returns
• Sending order confirmations, shipping updates, and delivery notifications
• Managing your account and providing customer support
• Processing payments and preventing fraudulent transactions

2.2 Communication

• Responding to your inquiries, requests, and feedback
• Sending promotional emails, newsletters, and marketing communications (with your consent where required)
• Notifying you about changes to our products, services, or policies
• Sending transactional messages related to your purchases

2.3 Improvement and Personalization

• Analyzing usage trends to improve our website, products, and services
• Personalizing your shopping experience with tailored product recommendations
• Conducting research, analytics, and surveys to better understand our customers
• Testing new features and optimizing website performance

2.4 Legal and Security Purposes

• Complying with applicable laws, regulations, and legal processes
• Protecting the rights, property, and safety of GleamHome, our customers, and the public
• Detecting, preventing, and addressing fraud, security breaches, and technical issues
• Enforcing our Terms of Service and other agreements

2.5 Legal Bases for Processing (GDPR)

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, we process your personal data based on the following legal grounds:

• Performance of a Contract: Processing necessary to fulfill our contractual obligations to you, such as processing orders and delivering products
• Legitimate Interests: Processing necessary for our legitimate business interests, such as fraud prevention, website improvement, and direct marketing (where not overridden by your rights)
• Consent: Processing based on your explicit consent, such as subscribing to marketing communications or accepting non-essential cookies
• Legal Obligation: Processing necessary to comply with applicable laws and regulations

3. Cookies and Tracking Technologies

GleamHome uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content.

3.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences, understand how you interact with the site, and improve your overall experience.

3.2 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the operation of our website. They enable core functionality such as shopping cart management, account authentication, and secure checkout. These cookies cannot be disabled.
• Performance and Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting anonymous usage data. We use this information to improve site performance and user experience.
• Functional Cookies: These cookies remember your preferences and choices (such as language, region, or display settings) to provide a more personalized experience.
• Advertising and Targeting Cookies: These cookies are used to deliver advertisements relevant to your interests. They may also limit the number of times you see an ad and help measure the effectiveness of advertising campaigns.

3.3 Managing Your Cookie Preferences

When you first visit trygleamhome.com, you will be presented with a cookie consent banner that allows you to accept or customize your cookie preferences. You can also manage cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website and your ability to use some features.

3.4 Other Tracking Technologies

In addition to cookies, we may use web beacons (pixel tags), local storage, and similar technologies to collect information about your interactions with our emails and website.

4. Third-Party Services

GleamHome works with trusted third-party service providers to operate our business and deliver our services. These third parties may have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your data.

4.1 Categories of Third-Party Service Providers

• Payment Processors: We use secure third-party payment processors to handle credit card transactions and other payment methods. Your payment information is transmitted directly to these processors using industry-standard encryption.
• Shipping and Fulfillment Partners: We share your name, shipping address, and order details with logistics providers to deliver your purchases.
• Analytics Providers: We use services such as Google Analytics to analyze website traffic and user behavior. These providers may collect information through cookies and similar technologies.
• Email and Marketing Platforms: We use third-party platforms to send transactional emails, newsletters, and marketing communications.
• Customer Support Tools: We use third-party helpdesk and live chat software to manage customer inquiries.
• Advertising Partners: We work with advertising networks and social media platforms to deliver targeted advertisements and measure campaign performance.
• Fraud Prevention Services: We use third-party tools to detect and prevent fraudulent transactions.
• Cloud Hosting and Infrastructure: Our website and data are hosted on secure third-party cloud infrastructure.

4.2 Third-Party Links

Our website may contain links to third-party websites, plugins, or applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. GleamHome does not control these third-party websites and is not responsible for their privacy practices. We encourage you to read the privacy policy of every website you visit.

5. Data Security

GleamHome takes the security of your personal information seriously. We implement a variety of technical, administrative, and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

5.1 Security Measures

• Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS (Secure Sockets Layer/Transport Layer Security) technology.
• Secure Payment Processing: Payment transactions are processed through PCI DSS-compliant third-party processors. GleamHome does not store full credit card numbers on our servers.
• Access Controls: Access to personal data is restricted to authorized personnel who require it to perform their job functions. All access is logged and monitored.
• Regular Security Audits: We conduct regular security assessments, vulnerability scans, and penetration testing to identify and address potential risks.
• Data Minimization: We collect only the information necessary for the purposes described in this policy and retain it only for as long as needed.
• Incident Response: We maintain a data breach response plan to promptly address any security incidents and notify affected individuals and authorities as required by law.

5.2 Your Responsibility

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is completely secure. We encourage you to use strong, unique passwords for your GleamHome account, keep your login credentials confidential, and notify us immediately at support@trygleamhome.com if you suspect any unauthorized access to your account.

6. Data Retention

GleamHome retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Specific retention periods depend on the nature of the data and the purpose of processing:

• Account Information: Retained for as long as your account is active and for a reasonable period thereafter to allow you to reactivate your account or as required by law.
• Order and Transaction Data: Retained for a minimum period as required by tax, accounting, and commercial regulations (typically up to seven years).
• Marketing Data: Retained until you unsubscribe or withdraw your consent, after which we will cease processing for marketing purposes within a reasonable timeframe.
• Cookie Data: Retention periods vary by cookie type, as described in our cookie consent tool.

When personal data is no longer required, we securely delete or anonymize it in accordance with our data retention policies.

7. Your Privacy Rights

7.1 Rights Under the General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), the United Kingdom, or Switzerland, you have the following rights under the GDPR and applicable local data protection laws:

• Right of Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
• Right to Erasure ("Right to Be Forgotten"): You have the right to request the deletion of your personal data, subject to certain legal exceptions.
• Right to Restriction of Processing: You have the right to request that we limit the processing of your personal data under certain circumstances.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with your local data protection supervisory authority if you believe your rights have been violated.

To exercise any of these rights, please contact us at support@trygleamhome.com. We will respond to your request within 30 days, as required by applicable law. We may need to verify your identity before processing your request.

7.2 Rights Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)

If you are a California resident, you have the following rights under the CCPA and CPRA:

• Right to Know: You have the right to request that GleamHome disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which the information was collected, the business or commercial purpose for collecting or selling the information, and the categories of third parties with whom we share the information.
• Right to Delete: You have the right to request the deletion of your personal information, subject to certain exceptions provided by law.
• Right to Correct: You have the right to request the correction of inaccurate personal information that we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information. GleamHome does not sell your personal information in the traditional sense. However, certain uses of cookies and advertising technologies may constitute "sharing" under the CCPA/CPRA. You can opt out by adjusting your cookie preferences on our website.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit the use and disclosure of sensitive personal information to purposes necessary to provide the goods or services you request.
• Right to Non-Discrimination: GleamHome will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide a different level or quality of service because you exercised your privacy rights.

To submit a request under the CCPA/CPRA, please contact us at support@trygleamhome.com with the subject line "CCPA Request." We will verify your identity and respond within 45 days, as required by law. You may also designate an authorized agent to make a request on your behalf.

Notice to California Residents: In the preceding 12 months, GleamHome may have collected the following categories of personal information: identifiers, commercial information, Internet or other electronic network activity information, geolocation data, and inferences drawn from the above. This information is collected for the business purposes described in Section 2 of this Privacy Policy.

7.3 International Data Transfers

If you are located outside the United States, please be aware that your personal information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. These countries may have data protection laws that differ from those in your jurisdiction. When we transfer personal data internationally, we implement appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission, to ensure your data is protected in accordance with this Privacy Policy and applicable law.

8. Children's Privacy

GleamHome is committed to protecting the privacy of children. Our website and services are not directed to individuals under the age of 16 (or the applicable age of consent in your jurisdiction). We do not knowingly collect, use, or disclose personal information from children under 16.

If you are a parent or guardian and believe that your child has provided personal information to GleamHome without your consent, please contact us immediately at support@trygleamhome.com. Upon verification, we will promptly delete such information from our records.

If we become aware that we have inadvertently collected personal information from a child under the age of 16, we will take immediate steps to delete that information and terminate any associated account.

9. Changes to This Privacy Policy

GleamHome reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will take the following steps:

• Update the "Last updated" date at the top of this page.
• Post the revised Privacy Policy on trygleamhome.com.
• For material changes that significantly affect how we process your personal information, we will provide prominent notice on our website or send you a direct notification via email.

We encourage you to review this Privacy Policy periodically to stay informed about how GleamHome protects your information. Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us:

• Company Name: GleamHome
• Website: trygleamhome.com
• Email: support@trygleamhome.com

When contacting us about a privacy-related matter, please include as much detail as possible so we can identify and address your concern promptly. We aim to respond to all inquiries within 30 days.

For GDPR-related inquiries, you may also contact your local data protection supervisory authority. For CCPA/CPRA-related inquiries, California residents may also contact the California Attorney General's office.

Thank you for trusting GleamHome with your personal information. We are committed to safeguarding your privacy and providing a secure, transparent shopping experience.